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Frequently Asked Questions
Some common questions asked by customers
Are Echo3 courses accredited?
The majority of Echo3 courses are accredited. On each course page we highlight the accrediting body. These vary depending on the topic as we use different accreditors depending on their expertise or industry requirements. Most of our courses are accredited by the CPD Group.
When do I get my certificate?
Learners are emailed and can download their certificate on the successful completion of the final quiz.
Do certificates show the course expiry dates?
Yes, all certificates show the expiry data and include a QR code for secure verification.
When do I get my learners certificate?
Company administrators can choose to be emailed their learners certificates as soon as they pass. This option is under ‘Accounts’. Company administrators can also download their learners’ certificates anytime under ‘Reporting’.
How can I send the courses to staff?
After buying for others and admin account is created. Here you can add learners names and generate a login CODE that you give to learners. Or you can add learners names + email. In this case learners are emailed a login link.
Can I track staff completion?
Yes, as an admin you can login, see progress and send reminders to learners to complete their courses.
How do I get staff certificates?
Admins can login at any time and download staff certificates. You can also choose to be emailed staff certificates as soon as they pass a course.
Can I send reminders to staff?
Yes, the Echo3 LMS has a button that sends a reminder email to all learners who have yet to complete their training.
How long do staff have to take their course(s)?
Once enrolled there is no time limit to access courses. So staff can login at any time.
What if a staff leaves the business after enrolment?
You can delete any staff who haven’t started their course and get the course back to enrol the someone else. So you only pay for courses that are accessed.
How long are your courses valid?
Most courses are valid for 3 years. However Asbestos Awareness is only valid of 1 year.
How do I know when certificates expire?
The Echo3 LMS shows when certificates will expire and enables you to easily enrol staff again. You can also choose to have email notifications before staff certifications will expire.
Can I get a posted version of the certificates?
Yes you can order posted versions of any certificates here.
Does Echo3 have an LMS?
Yes, all are courses are made available on the Echo3 LMS. This has been designed as a simple, intuitive Learner Management System specifically designed for health & safety training.
Can we upload our own courses to your LMS?
Yes the Echo3 LMS is available for companies to use and upload their own courses. Additional fees apply. Please email [email protected] with your requirements.
What is the purpose of Echo3 ‘credit’?
Echo3 Credit is simply a way to easily access all Echo3 courses. Credit just makes the checkout workflow simpler. Once purchased you can enrol staff easily on multiple Echo3 courses until the purchase credit has been used up. The credit cost of our courses can be found here.