Communication Skills


communication skills course

This online communication skills course provides awareness of verbal and non-verbal communication and how they can be aligned to deliver a message with clarity and impact.


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This online communication skills course helps build the foundation upon which careers are built – the ability to communicate effectively.

Effective communicators control what they say and how they say it because they understand the different types of communication.  This enables them to deliver messages with impact and clarity.

Secondly, they understand communication is two-way.  Most importantly, they can connect with their listener.  In other words, they know how to alter tone and language in response to different situations. Therefore, effective communicators are also effective listeners.

This online communication skills course develops understanding of these principles.  Consequently, improving communication and workplace.



  • Online Communication Skills Course
  • Communication Skills Training
  • Communication Skills Course
  • Communication Skills Training Online

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Course Objective

By the end of this course you will know why effective communication is so important, how to send clear, concise messages and how to hear and correctly understand messages someone sends to you.

Course Content

SENDING MESSAGES – We begin by defining the types of communication.  Namely, Verbal, Nonverbal and Paraverbal.  After this, we outline the importance of consistency across these types.

RECEIVING MESSAGES – Secondly, we explore listening skills.  Because, great communicators must pay attention to both the words and feelings of their audience.

BARRIERS TO EFFECTIVE COMMUNICATION – Lastly, the course highlights barriers to effective communication, such as frustration.  And, nonverbal barriers such as inappropriate appearance.

Learning Outcomes

  • Why communication is so important
  • The meaning of verbal, nonverbal, and paraverbal
  • Importance of communication
  • How to send clear messages
  • How to hear messages

Ideal For

Everyone who must communicate with colleagues or the public will benefit from this course.


At the end of the Communication Skills course there is a 15 question, multiple-choice quiz.  If learners demonstrate their understanding of course content by achieving a minimum score of 80%, we’ll email them their completion certificate.  If learners score less than 80%, they can revisit any part of the course and retake the quiz until they are successful. A posted certificate is available for £6.



Why take the Communication Skills course?

Firstly, whether a face-to-face conversation or a professionally written e-mail exchange.  A meaningful message creates a connection that leaves a lasting impression. 

Secondly, effective communication is two-way.  Therefore, impactful verbal communication requires more than a grasp of verbal and nonverbal communication.  It also requires the skill of active listening.

In conclusion, this course can help improve workplace performance. Because learners will better understand the principles of effective communication.

What is effective verbal communication?

Our use of language has tremendous power in the type of atmosphere that is created at the problem-solving table.

Words that are critical, blaming, judgmental or accusatory tend to create a resistant and defensive mindset that is not conducive to constructive problem solving. On the other hand, we can choose words that normalise the issues and problems and reduce resistance. Phrases such as ‘in some districts, people may…’ ,’it is not uncommon for… ‘or ‘for some people in similar situations’ are examples of this.

Sending effective messages requires that we state our point of view as briefly and succinctly as possible.

Listening to a rambling, unorganized speaker is tedious and discouraging – why continue to listen when there is no interchange? Lengthy dissertations and circuitous explanations are confusing to the listener and the message loses its concreteness, relevance, and impact.

This is your opportunity to help the listener understand YOUR perspective and point of view. Choose your words with the intent of making your message as clear as possible, avoiding jargon and unnecessary, tangential information. Remember effective verbal messages

Are brief, succinct, and organised

Are free of jargon Do not create resistance in the listener.

The Importance of Consistency

 In all of our communications we want to strive to send consistent verbal, paraverbal and nonverbal messages. When our messages are inconsistent, the listener may become confused.

Inconsistency can also create a lack of trust and undermine the chance to build a good working relationship. When a person sends a message with conflicting verbal, paraverbal and nonverbal information, the nonverbal information tends to be believed.

Consider the example of someone, through a clenched jaw, hard eyes, and steely voice, telling you they’re not mad. Which are you likely to believe? What you see or what you hear?

Workplace Communication Skills course

  • 20 minutes of online learning
  • CPD accredited certificate
  • Net zero carbon product
  • Learn anywhere, anyplace with an internet connection

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E: [email protected] | T: 0131 661 8253