Communication Skills

Associated Courses

£10.00 (inc. VAT)

Duration 30 minutes

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Online Communication Skills Training | In today’s competitive business world,  are more essential than ever before.  They are the foundation on which companies and careers are built and a crucial component of lasting success.

COURSE OBJECTIVE | Help learners understand how to develop more effective communication skills.

On completion of the Communication skills course you will know…

| Why effective communication is so important

| What verbal, nonverbal, and paraverbal communications are

| The importance of congruent verbal, nonverbal and paraverbal communication

| How to send clear concise messages

| How to hear and correctly understand messages someone sends you

Course Content

Section 1 | Sending Messages

Verbal Messages

Nonverbal Messages

Paraverbal Messages

The Importance of Consistency

Section 2 | Receiving Messages


Giving Full Physical Attention to the Speaker

Being Aware of Speakers Nonverbal Messages

Paying Attention to the Words and Feelings

Reflective Listening Skills

Additional Verbal Communication Tools

Section 3 | Barriers to Effective Communication

Verbal Barriers

Nonverbal Communication Barriers

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Why take the online Communication Skills training?

Whether it’s a face-to-face conversation or a professionally written e-mail exchange, a meaningful message entails establishing a connection that leaves a powerful impression.

This online learning environment is designed to be informative, engaging, and above all, simple to use. To navigate through the course simply click on the buttons below. To replay a slide, click the replay button. You can also go over a previous chapter at any point by clicking its title in the Menu Bar.

When you have worked your way through the course, your final task is to take the assessment at the end. It’s only the 20 questions in the assessment section that count as the exam.

Ideal For

Anyone who regularly deals with people in their day to day work and would like to improve relationships through better communication skills.


Achieve 80% or more in the short final assessment to receive an email copy of your certificate.  Contact us if you wish to receive a printed copy.

Communication skills certificate


Benefits of echo3education Communication Skills course

| Accelerated Learning – 30 minutes

| Summative knowledge checks

| Engaging content

| Instant digital certificate on successful completion of final assessment

| 12 months unlimited access to content

| Complementary training record back-up from echo3education | 0131 661 8253


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