£10.00 + VAT
This online communication skills course gives an understand of the different types of communication and how they can be aligned to deliver messages with impact and clarity. CPD -accredited certificate emailed on completion.
DURATION | 20 MINUTES
COMMUNICATION SKILLS COURSE
This online communication skills course helps build the foundation upon which careers are built – the ability to communicate effectively.
Good communication is essential for every business. Whether it’s a face-to-face conversation or a professionally written email exchange. If you and your colleagues are able to communicate well your team or workplace will be more successful.
Effective communicators are able to control both what they say and how they say it because they understand the different types of communication. This enables them to deliver messages with impact and clarity and help create an atmosphere conducive to great business.
In a succinct and memorable way, this training provides learners with the same knowledge all effective communicators possess.
By the end of this course you will know why effective communication is so important, how to send clear, concise messages and how to hear and correctly understand messages someone sends to you.
UNIT 1 | SENDING MESSAGES
We begin by defining the types of communication. Namely, Verbal, Nonverbal and Paraverbal. After this, we outline the importance of consistency across these types.
UNIT 2 | RECEIVING MESSAGES
Secondly, we explore listening skills. Because, great communicators must pay attention to both the words and feelings of their audience.
UNIT 3 | BARRIERS TO EFFECTIVE COMMUNICATION
Lastly, the course highlights barriers to effective communication, such as frustration. And, nonverbal barriers such as inappropriate appearance.
On completion of this online Communication Skills training you will know;
- Why communication is so important
- The meaning of verbal, nonverbal, and paraverbal
- Importance of communication
- How to send clear messages
- How to hear messages
Everyone who must communicate with colleagues or the public will benefit from this course.
At the end of the Communication Skills course there is a 15 question, multiple-choice quiz. If learners demonstrate their understanding of course content by achieving a minimum score of 80%, we’ll email them their completion certificate. If learners score less than 80%, they can revisit any part of the course and retake the quiz until they are successful. A posted certificate is available for £9.
- Motion graphic learning
- Ability to email to colleagues
- CPD accredited certificate
- Net zero carbon product
- Learn anywhere with an internet connection
WHAT IS EFFECTIVE VERBAL COMMUNICATION?
Verbal communication refers to the words we choose.
Our choice of words has tremendous power in the type of atmosphere that is created in the workplace.
Words that are critical, blaming, judgmental or accusatory tend to create a resistant and defensive mindset that is not conducive to constructive problem solving. On the other hand, we can choose words that normalise the issues and problems and reduce resistance. Phrases such as, ‘it is not uncommon for… ‘ or ‘for some people in similar situations’ are examples of this.
Sending effective messages also requires that we state our point of view as briefly and succinctly as possible.
Listening to a rambling, unorganized speaker is tedious and discouraging – why continue to listen when there is no interchange? Lengthy dissertations and circuitous explanations are confusing to the listener and the message loses its concreteness, relevance, and impact.
IMPORTANCE OF NONVERBAL MESSAGES
Nonverbal communication refers to our body language. For example our posture, gestures, facial expression and spatial distance. Through our body language we are always communicating, whether we want to or not!
Nonverbal messages are the primary way that we communicate emotions:
The face is perhaps the most important conveyor of emotional information. A face can light up with enthusiasm, energy, and approval, express confusion or boredom, and scowl with displeasure.
The eyes are particularly expressive in telegraphing joy, sadness, anger, or confusion.
Postures and Gestures:
Our body postures can create a feeling of warm openness or cold rejection. For example, when someone faces us, sitting quietly with hands loosely folded in the lap, a feeling of anticipation and interest is created.
Its estimated that around 55% of what is perceived and understood by others is communicated by our nonverbal messages.
IMPORTANCE OF CONSISTENCY
In all of our communications we want to strive to send consistent verbal, paraverbal and nonverbal messages. When our messages are inconsistent, the listener may become confused.
Inconsistency can also create a lack of trust and undermine the chance to build a good working relationship. When a person sends a message with conflicting verbal, paraverbal and nonverbal information, the nonverbal information tends to be believed.
Consider the example of someone, through a clenched jaw, hard eyes, and steely voice, telling you they’re not mad. Which are you likely to believe?
IMPORTANCE OF LISTENING
This online communication skills training highlights the importance of listening This is because when we listen we gain information that is valuable for understanding problems and our colleagues perceptions. After all, the truth is subjective and a matter of perception.
When we have a deeper understanding of our colleagues perception, whether we agree with it or not, we hold the key to understanding that person’s motivation, attitude, and behaviour.
The understanding derived through listening enables managers to make better decisions.
So why don’t we all listen more? Thats because to listening is a difficult and often, we worry that if we listen attentively to someone we disagree with, we are inadvertently sending a message of agreement.
Effective listening requires;
- A desire to understand another human being, an attitude of respect and acceptance, and a willingness to open one’s mind to try and see things from another’s point of view.
- A high level of concentration and energy.
- Setting aside our own thoughts and agendas, put ourselves in another’s shoes and try to see the world through that person’s eyes.
- Suspend judgment, evaluation, and approval in an attempt to understand another is frame of reference, emotions, and attitudes.
If you have any questions please email [email protected] or call us on 0131 6618253