This online communication skills course provides awareness of verbal and non-verbal communication and how they can be aligned to deliver a message with clarity and impact.
DURATION | 20 MINUTES
Online Communication Skills Course | Communication is the foundation upon which careers are built. And a crucial part of lasting success.
Firstly, effective communicators control both what they say and how they say it. By aligning communication types. They deliver messages with impact and clarity.
Secondly, they understand communication is two-way. Most importantly, they can connect with their listener. In other words, they know how to alter tone and language in response to different situations. Therefore, effective communicators are also effective listeners.
This online communication skills course develops understanding of these principles. Consequently, improving communication and performance at work.
By the end of this course you will know why effective communication is so important, how to send clear, concise messages and how to hear and correctly understand messages someone sends to you.
UNIT 1 | Sending Messages
We begin by defining the types of communication. Namely, Verbal, Nonverbal and Paraverbal. After this, we outline the importance of consistency across these types.
UNIT 2 | Receiving Messages
Secondly, we explore listening skills. Because, great communicators must pay attention to both the words and feelings of their audience.
UNIT 3 | Barriers to Effective Communication
Lastly, the course highlights barriers to effective communication, such as frustration. And, nonverbal barriers such as inappropriate appearance.
- Why communication is so important
- The meaning of verbal, nonverbal, and paraverbal
- Importance of communication
- How to send clear messages
- How to hear messages
Everyone who must communicate with colleagues or the public will benefit from this course.
Learners complete the course when they achieve 80% or more in the final quiz, following this a PDF certificate is emailed.
Why take the course?
Firstly, whether a face-to-face conversation or a professionally written e-mail exchange. A meaningful message creates a connection that leaves a lasting impression.
Secondly, effective communication is two-way. Therefore, impactful verbal communication requires more than a grasp of verbal and nonverbal communication. It also requires the skill of active listening.
In conclusion, this course can help improve workplace performance. Because learners will better understand the principles of effective communication.
What is effective verbal communication?
Our use of language has tremendous power in the type of atmosphere that is created at the problem-solving table.
Words that are critical, blaming, judgmental or accusatory tend to create a resistant and defensive mindset that is not conducive to constructive problem solving. On the other hand, we can choose words that normalise the issues and problems and reduce resistance. Phrases such as ‘in some districts, people may…’ ,’it is not uncommon for… ‘or ‘for some people in similar situations’ are examples of this.
Sending effective messages requires that we state our point of view as briefly and succinctly as possible.
Listening to a rambling, unorganized speaker is tedious and discouraging – why continue to listen when there is no interchange? Lengthy dissertations and circuitous explanations are confusing to the listener and the message loses its concreteness, relevance, and impact.
This is your opportunity to help the listener understand YOUR perspective and point of view. Choose your words with the intent of making your message as clear as possible, avoiding jargon and unnecessary, tangential information. Remember effective verbal messages
Are brief, succinct, and organised
Are free of jargon Do not create resistance in the listener.
The Importance of Consistency
In all of our communications we want to strive to send consistent verbal, paraverbal and nonverbal messages. When our messages are inconsistent, the listener may become confused.
Inconsistency can also create a lack of trust and undermine the chance to build a good working relationship. When a person sends a message with conflicting verbal, paraverbal and nonverbal information, the nonverbal information tends to be believed.
Consider the example of someone, through a clenched jaw, hard eyes, and steely voice, telling you they’re not mad. Which are you likely to believe? What you see or what you hear?
Workplace Communication Skills course
- 20 minutes of online learning
- PDF certificate completion (print version available – £5)
- 12 months unlimited access to content
E: [email protected] | T: 0131 661 8253