Delegation Skills


Created for everyone in the workplace wishing to improve their delegation skills.  This online course educates how to become a more successful manager by delegating effectively.  Certificate emailed on completion.

Delegation Skills course


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Online Delegation Skills Course

Effective delegation skills are critical for every modern manager.  Delegation is a process of entrusting a task or responsibility to a member of staff who is less senior to you.  Effective delegation skills, enables managers can get more from their team by harnessing strengths, motivating and building skills.

The objective of this delegation skills course is to highlight the various ways in which delegation within the workplace can have a positive effect on your business, and to provide you with the information you need to get the best from both your staff and customer by improving the overall workplace experience and job proficiency of your staff.

When delegation is done properly and for the right reason it helps to foster a climate of trust within the workplace, and create improvement opportunities for your staff. Poor delegation on the other hand may cause frustration, de-motivate and confuse the other person which fails to achieve the task.



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Learning Outcomes

On completion of the online Delegation Skills training course you will know;

  • The key principles, processes and methods of delegation
  • How to identify appropriate delegation opportunities
  • Ways to positively engage with and delegate to others
  • The importance of maintaining control while delegating
  • How delegation can enhance the job satisfaction and development of others

Course content

UNIT 1 | What is Delegation?

First we learn that delegation requires having confidence in another person’s ability and can often mean having to take a risk with important jobs.

Some managers can find it quite difficult to delegate as they have trouble leaving someone who is not quite as qualified to take control. However, given time constraints and workloads in the modern office, this is often unavoidable.

Remember good delegation skills are vital for effective leadership and good management!

UNIT 2 | What are the Principles of Delegation?

In unit 2 you learn about the 5 principles of delegation.

  1. Trust
  2. Communication
  3. Confidence
  4. Flexibility
  5. Responsibility

UNIT 3 | How to Delegate

At this point you will know why we should delegate responsibilities.  So now we cover  8 simple actions which will ensure that your staff can achieve you desired results


The Delegation Skills course certificate will be emailed on completion.  This required achieve 80% or more in the final quiz.  A separate posted version can be purchase here.  The quiz can be retaken if required.

The Delegation Skills certificate is valid for 3 years.



Delegation Skills Course Includes

Carbon free training

Offset certificate

  • Accelerated Learning | 30 minutes
  • Self-paced, interactive content
  • 12 months unlimited access to content
  • PDF Certificate
  • Zero Carbon Product

Why is it important to Delegate effectively?

You will have heard the maxim that a ‘Team is greater than the sum of its parts’.  It is unlikely this will be achieve if responsibilities are simply shared evenly across a team.  However if responsibilities are assigned to team members in such a way that they play to the strengths of each team member then you created a true ‘Team’ according to the maxim.

When delegation is done properly and for the right reason it also helps to foster a climate of trust within the workplace.  And create improvement opportunities for your staff. Poor delegation on the other hand may cause frustration, de-motivate and confuse the other person which fails to achieve the task.

What are the 5 principles delegation?

  1. Trust – As a manager or supervisor trust is key.  You must first have trust in a staff member before you can give them new responsibilities.
  2. Communication – Must to be successful and frequent in order that the task at hand is fully understood.  Ask yourself if you just way what is needed and leave what questions would you be left with?
  3. Confidence – This is a 2-way street.  If you as a manager have confidence in the process of delegation and it is done fairly this can instil confidence and motivation in your staff.  Especially if they receive good feedback on a job well done.
  4. Flexibility – You need to be flexible where control is concern.  Especially when you are stressed.
  5. Responsibility – Remember everything comes back to you.  You must accept responsibility if something goes wrong.  This is one of the main reasons why people hesitate to delegate.

Tips for Effective Delegation

In order for delegation to be successful you must have full trust in your staff to do the job.

First of all you need to define the task at hand. Confirm in your own mind that the task is suitable to be delegated. Does it meet the criteria for delegating?

Next, you need to select a team member for the job and you will need to ensure that you get the right person for the job because they are your responsibility.  Ask yourself what are your reasons for delegating to this person? Do they have what it takes to do the job well?

When you are assigning them to the task you will also need to assess their abilities and their training needs. Because you are taking a risk with delegating the task, you need to ensure that the person you choose is capable of doing the task.

Finally, you will need to explain your reasons for assigning them to the task. Explain to them why the job or responsibility is being delegated and its importance and relevance?  This helps the staff member understand where the project fits in the overall scheme of things and helps to give them a sense of responsibility.

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