Violence and aggression at work includes any incident in which an employee is abused, threatened, or assaulted in circumstances related to their work. This can range from physical attacks to verbal abuse, threats, harassment, bullying, and other forms of aggressive behaviour.

These incidents can arise from interactions with customers, clients, co-workers, or supervisors. Understanding the various forms of workplace violence and aggression is the first step towards identifying and preventing these behaviours. Recognising the root causes, such as stress, poor working conditions, or personal issues, can also aid in developing effective prevention strategies.

Examples of workplace violence and aggression include physical attacks, verbal threats, harassment, and bullying. These incidents can occur in various settings, from offices to public service environments.

For instance, a retail worker might face verbal abuse from a dissatisfied customer, while a healthcare worker could encounter physical aggression from a patient. Recognising these behaviours and understanding their impact is crucial for early intervention and prevention.

Creating an environment where employees feel safe to report such incidents is essential for a healthy workplace culture. Providing training on recognising and dealing with these incidents can empower employees to act promptly and appropriately.

Employees play a crucial role in maintaining a safe work environment by adhering to workplace policies and procedures, participating in training sessions, and reporting any incidents of violence or aggression.

Employees should take care of their own health and safety, and that of others who may be harmed by their actions at work.

They should be vigilant in recognising early signs of potential threats and take appropriate action to defuse situations or seek help. Employees should support colleagues who may be affected by violence or aggression and contribute to creating a positive workplace culture where safety is a shared priority.

By working together and maintaining open communication, employees can help prevent incidents and ensure a safer, healthier work environment for everyone.

Employers have a duty to provide a safe work environment by implementing measures to prevent violence and aggression. This includes developing and enforcing workplace policies, providing training, and supporting employees affected by such incidents.

Workplace Design

Workplace design plays a crucial role in preventing violence and aggression.

Effective design strategies include improving visibility through open layouts and adequate lighting, controlling access to certain areas with secure entry systems, and ensuring that workstations are arranged to allow for easy escape roots if needed.

Incorporating surveillance systems like CCTV can also act as a deterrent and provide evidence in case of incidents.

Regularly reviewing and updating the workplace design to address emerging risks and incorporating feedback from employees can significantly enhance safety. Thoughtful design can reduce the likelihood of violent incidents and promote a secure working environment.

Job Design

Job design involves structuring roles and responsibilities in a way that minimises the risk of violence and aggression.

This can include creating;

• clear job descriptions,
• providing adequate training,
• and ensuring manageable workloads to reduce stress.
• Rotating staff in high-risk areas
• ensuring that employees are not working alone can also mitigate risks.

Regularly reviewing job roles and seeking employee feedback can help identify areas for improvement and ensure that the job design remains effective in promoting safety.

The general objective of this Preventing Violence course is to equip employees with the knowledge needed to identify, prevent, and manage the risks from violence and aggression while at work.

The specific learner objective includes

• Understanding the laws around violence and aggression at work.
• How to recognise the risk factors that increase the chance of violence or aggression at work.
• How staff can add simple & appropriate preventive measures into their day-to-day work.
• And, the importance of reporting incidents to improve safety.