PREVENTING VIOLENCE AT WORK
Violence and aggression at work includes any incident in which an employee is abused, threatened, or assaulted in circumstances related to their work.
This can range from physical attacks to verbal abuse, threats, harassment, bullying, and other forms of aggressive behaviour. These incidents can arise from interactions with customers, clients, co-workers, or supervisors.
Understanding the various forms of workplace violence and aggression is the first step towards identifying and preventing these behaviours. Recognising the root causes, such as stress, poor working conditions, or personal issues, can also aid in developing effective prevention strategies.
UNIT 1 – INTRODUCTION TO PREVENTING VIOLENCE AT WORK
In the first unit we cover the background knowledge required to prevent violence and aggression at work.
1.1 What is Violence & Aggression at Work
1.2 Examples of Violence & Aggression at Work
1.3 The Law
1.4 Roles & Responsibilities
1.5 Employer Responsibilities
1.6 Employee Responsibilities
UNIT 2: ASSESSING THE RISK
In this 2nd UNIT we detail how to access the risk.
2.1 What is a Risk Assessment?
2.2 Identify Hazards
UNIT 3: PREVENTING VIOLENCE AT WORK
In this third unit, we cover how you and your employer can help prevent violence and aggression at work through various strategies and preventive measures.
3.1 Workplace Design
3.2 Job Design
3.3 Job-Specific Training
3.4 De-escalation Techniques
3.5 Breakaway Techniques
3.6 Industry-specific Examples and Solutions. Retail Sector, Education, Social Care., Healthcare, Transport
3.66 Verbal abuse and threats
3.67 Physical and Armed Assault
3.68 Armed Hold-Up
3.69 Bomb Threats
UNIT 4: REPORTING & LEARNING
In this fourth unit, we cover how to report incidents of violence and aggression at work to ensure that lessons can be learned, and preventive measures can be improved.
4.1 Why Report Incidents
4.2 What Must Be Reported (RIDDOR)
4.3 How to Record Violent Incidents
The Echo3 Preventing Violence & Aggression at Work certificate is emailed (PDF) on successful completion of the quiz at the end of the course. The quiz can be retaken if required at no additional cost.
The Preventing Violence and Work certificate is valis for 3 years.
What are the preventing violence course objectives?
The general objective of this Preventing Violence course is to equip employees with the knowledge needed to identify, prevent, and manage the risks from violence and aggression while at work.
The specific learner objective includes
- Understanding the laws around violence and aggression at work.
- How to recognise the risk factors that increase the chance of violence or aggression at work.
- How staff can add simple & appropriate preventive measures into their day-to-day work.
- And, the importance of reporting incidents to improve safety.