Course(s)
The Echo3 online Preventing Violence at Work course teaches staff to recognise, prevent and respond to workplace violence and aggression. It covers types of violence, risk assessment, prevention strategies, reporting, and responsibilities. CPD certificate emailed on completion.
The Echo3 online Preventing Violence at Work course teaches staff how to recognise, prevent and respond to violence and aggression in workplace settings.
Workplace violence covers any incident in which a worker is abused, threatened or assaulted in circumstances connected to their work. This includes physical attacks, verbal abuse, threats, intimidation and harassment, whether from members of the public, customers, clients, patients or colleagues. It is most common in roles involving direct contact with the public: healthcare, social care, retail, education, emergency services and local authority settings.
Trained workers understand the warning signs that a situation may escalate, know how to reduce the risk through practical prevention strategies, and can report incidents correctly. Employers get documented proof that staff have received structured training on managing workplace violence as part of their duty of care.
Violence and aggression at work is a widespread occupational hazard, particularly in healthcare, social care, retail and public-facing services.
According to the Health and Safety Executive, there were an estimated 689,000 incidents of violence at work in 2024/25 across England and Wales: 370,000 physical assaults and 319,000 threats. Of the assaults, 38% resulted in physical injury. The highest-risk occupational groups include protective services, health and social care professionals, and sales roles.
For employers, workplace violence leads to increased staff absence, higher insurance costs, difficulty retaining and recruiting workers, and potential prosecution where risk assessments have not been carried out or control measures are inadequate.
Employers have a legal duty to assess the risk of violence to their staff and to put measures in place to prevent it or reduce it so far as is reasonably practicable.
The Echo3 Preventing Violence at Work course is written in compliance with the Health and Safety at Work Act 1974 and the Management of Health and Safety at Work Regulations 1999. Every completion is stored in the Echo3 LMS, giving managers a clear record for compliance checks and regulatory inspections.
This course is for anyone whose work brings them into contact with the public, patients, clients or service users in settings where violence or aggression may occur.
It suits new starters entering public-facing roles, experienced workers renewing a three-year certificate, and organisations documenting compliance with their duty to assess and manage workplace violence risks. Staff who also work alone should consider the Lone Working course alongside this one.
The Echo3 Preventing Violence at Work course is accredited by the CPD Group. The certificate supports workplace compliance audits, CQC and regulatory inspections, contractor procurement checks and documented evidence that staff have received training on violence prevention and incident reporting.
Video-led modules covering: introduction to workplace violence and the relevant legislation, assessing the risk of violence, prevention strategies including workplace and job design, and reporting and learning from incidents; each with interactive knowledge checks. Self-paced, accessible on any device. Most learners complete in approximately 40 minutes.
On passing, learners receive a QR code-protected, CPD-accredited certificate, valid for three years. All records are stored in the Echo3 LMS for employer access during audits and compliance reviews.
Echo3 delivers fully online safety training with learner tracking, certification management, and compliance records, all from one dashboard. Combine this course with Echo3’s Lone Working, Safeguarding, Risk Assessment and Health & Safety for Managers courses for a structured approach to managing people-related workplace risks.
Investing in Preventing Violence at Work training ensures staff can recognise the warning signs, reduce the risk of escalation, and give employers documented proof that they have met their duty to protect workers from foreseeable harm.
At Echo3 we design our courses around how people actually learn. The content is concise, free from unnecessary repetition, and supported by motion graphics to help explain key concepts. This enables workers to train efficiently, stay engaged, and ultimately stay safe at work.
Preventing violence at work training teaches staff how to recognise, prevent and respond to workplace violence, aggression, threats and abuse in public-facing roles.
Workplace violence includes physical assault, verbal abuse, threats, intimidation and harassment from customers, patients, clients, colleagues or members of the public.
Anyone working in public-facing roles should complete this training, including healthcare workers, retail staff, social care workers, hospitality teams and emergency services personnel.
It helps reduce workplace incidents, protects staff from harm, improves incident reporting, and supports employer compliance with UK health and safety law.
Employers must assess and manage risks under the Health and Safety at Work Act 1974 and the Management of Health and Safety at Work Regulations 1999, including risks from violence and aggression.
Common risks include customer aggression, verbal threats, physical assaults, difficult service users, and high-stress public-facing environments.
The course takes approximately 40 minutes and is fully online and self-paced.
Yes, the course is CPD accredited and provides a recognised certificate for compliance and audit purposes.
Learners receive a CPD-accredited certificate with QR verification, valid for three years and stored digitally for employer records.
Yes, the course is delivered fully online and can be accessed on any device, making it suitable for individuals and teams.
It reduces staff injuries and absence, improves safety culture, supports legal compliance, and helps demonstrate duty of care.
Engaging video-based content
Learner dashboard included
Instant access after payment
Free course retakes
Shareable digital certificate
Guaranteed safe & secure checkout managed by Stripe & Paypal
Have any questions about our training or services?
Email us at info@echo-3.co.uk today!
